Senior Technical Support Engineer

About the Job

Solution Architects play a key role in the business success of both Kyligence and its clients’. You work as a seasoned consultant to our potential clients, understand their requirements and pain points, propose the right fit of our product and maximize value delivered to our clients.

We provide a rare opportunity of career hyper-growth in an exciting, flexible, supportive and result-oriented start-up environment. We are looking for candidates who are passionate about technologies, resourceful with an Agile mindset, and achievement-driven.

Kyligence provides competitive compensation with stock plan, and stellar benefits including 401K matching and $0 deductible medical plan.

We are hiring in both SF Bay Area / Seattle Area and Greater New York Area for this position.

Job Description

• As an expert of Apache Kylin and Kyligence commercial products, articulate our product’s unique value proposition and advanced technologies to different level of audiences from various functions of potential clients.
• Work closely with clients both remotely and onsite in their PoC/evaluation processes, including making architectural and design recommendations, troubleshooting issues, and coordinate with sales and support functions in Kyligence in closing a deal.
• Generate use cases and learnings to enrich our knowledge base and solution portfolio.
• Be ready to “roll up your sleeves” and step up to take crucial tasks out of this JD with the rest of the team from time to time in order to achieve eventual business results and client successes.

Requirements

• 5+ years hands-on technical experience in Big Data field, as an engineer, architect, data analyst, data scientist, product manager or consultant (must-have)
• Expert understanding of the whole data ecosystem and both traditional and new data technologies
• Experience with Apache Kylin or Kyligence is a big plus
• Knowledge of Cloud technology (Azure/AWS/Google Cloud) is a plus
• Ability to communicate in Chinese/Spanish is a plus
• Based in either SF Bay Area or Greater New York Area and able to travel to client's site for short-term engagement